Course Descriptions

Associate Level (Level 1) KM/KEE Professional Development Course

Senior Level (Level 2) KM/KE Professional Development Course


Level 1 CKM/CKEE™ Course Description Index

Level 2 CKM/KE Course Description Index

Level 1 Level 2 Overview
COR 500 Introduction to the Certification Program KME 600 Introduction to Level 2 KM Program
COR 501 Introduction to KM Concepts KME 601 Economics Overview
COR 502 Introduction to the Knowledge Management Method KME 602 Introduction to Knowledge Economics
COR 505 KM Case Studies KME 603 Knowledge Production Function
COR 511 eKnowledge and eCommerce KME 605 Knowledge Management Economics Interventions
COR 514 Ethical and Legal Issues in KM KME 606 Knowledge Econometrics/ the Impact of KME Interventions
COR 517 Calculating ROI for KM Programs/Projects KME 607 Cultural Transformation Using KME
COR 520 Ethnography & Taxonomy KME 608 Communities of Practice using KME
COR 580/581 Workshop/Seminar KME 609 Knowledge Portals Using KME
KMA 531 Program/Project Management for KM KME 610 Knowledge Networks Using KME
KMA 537 Cultural Transformation KME 620 KM Level 2 Certification Project
KMA 545 Estimating KM Projects  
KMA 553 KM Strategic & Operational Planning  
KMA 561 Innovation Environment Management  
KEE 532 Innovation Environment Analysis & Design  
KEE 538 KM Software Tools  
KEE 546 Knowledge Technology Applications  
KEE 552 Knowledge Technology Design  
KEE 560 Physical Space Design and KM  
KEE 568 Social Network Engineering for KM  

Level 1 CKM/CKEE™ Course

Core (Common) Courses

Estimated time to complete (Hrs)*

COR 500 Introduction to the Certification Program
This course introduces the new Certification student to the role, format and courses of the Certification program.  You will learn how the courses are set up, the estimated elearning course lengths, course prerequisites, relationship of the elearning courses to the face-to-face or Online Workshop and much more.
1
COR 501 Introduction to KM Concepts
This course will introduce you to the basic concepts and terminology of Knowledge Management (KM).  You will become familiar with the variety of ways Knowledge Management can be used in organizations and you will review the history of knowledge management.  This course is the foundation for all KM courses.  [Note:  Estimated time to complete course includes an additional 10 hours for additional text reading assignments from Working Knowledge, Thomas H. Davenport & Laurence Prusak].

Module Topics:

  1. Course Goal Setting
  2. What is KM?
  3. The Knowledge Process
  4. The KM View
  5. Levels of Knowledge
  6. KM as a Business Strategy
  7. Metrics
  8. Knowledge Economics
  9. Getting Started
20
COR 502 Introduction to the Knowledge Management Method

Topics:

  • Engaging in Strategic and Tactical Planning
  • Managing the Project or Ongoing Program
  • Managing and Engineering an Environment
  • Managing and Innovating Knowledge about KM
1
COR 505 KM Case Studies (Optional)
Students will review three cases - the Manhattan Project, Three Mile Island and Navajo Code Breakers -  in this course.  They will have a chance to see examples where knowledge management could be applied and apply the cases to their own knowledge management environments.
12
COR 511 eKnowledge and eCommerce
This course will describe the concepts of e-Knowledge and e-Commerce and illustrate how, coupled together, they form a supply chain revolution, where e-Commerce describes the explosive emergence of the Internet as a major, worldwide distribution channel for goods and services.

Topics:

  • What is e-Knowledge?
  • Why e-Knowledge?
  • Types of Distance Learners
  • Distance Learning, www and Communication Theory
  • What is e-Commerce?
  • Aspects that Influence the Organization Design
2
COR 514 Ethical and Legal Issues in KM
Decision making within an organization is constrained by both ethical and legal considerations. Ethics establishes a framework for making decisions based on values, a determination of what is right and wrong. Laws create public policy built on government's presumption of what is best for its citizens. Legal aspects frequently attempt to codify ethical responsibilities, but often can differ from an individual's or organization's moral standards.  This course also includes the Knowledge Management Certification Board Code of Ethics.

Topics:

  • Ethics Concepts
  • KMCB Code
  • Legal Concepts
4
COR 517 Calculating ROI for KM Programs/Projects
This course will provide an overview of return on investment calculation and how the techniques can be related to the knowledge management profession.

Topics:

  • Return On Investment Basics
  • Decision Making under Uncertainty and Risk
  • Measuring Risk with Probability Distributions
  • Analyzing the Hard Benefits
  • Reducing Operation Cost
  • Improved Staff Productivity
  • Cost Avoidance
  • The Soft Benefits
  • Increasing the Knowledge Base
  • Sharing Expertise
4
COR 520 Ethnography & Taxonomy
After reading James P. Spradley’s book Participant Observation, participants will apply concepts of creating an ethnography and a taxonomy to the KM/IM process and model.  Participants will be introduced to several KM/IM ethnographic and taxonomic tools and will have the opportunity to apply these tools to their KM environment.  [Note:  Estimated time to complete course includes an additional 8 hours for additional text reading assignments from Participant Observation, James P. Spradley]

Topics:

  • Doing Ethnography
  • Practice: Ethnographic Plan
  • Practice: Ethnographic Journal
  • Domain Analysis
  • Classify Things and Events
  • Collecting the Terms Used in an Organization
  • Purpose of a Taxonomic Analysis
  • Componential Analysis: Practice
18
Workshop/Seminar

Note: Complete the above core (COR) eLearning courses before attending the face-to-face workshop or advancing to the online workshop.

COR 580 Face-to-Face Workshop  (class schedule)

 

 

 

32

COR 581 eLearning Only Workshop 40
Workshop Breakdown  Both the Face-to-Face Workshop and the online learning version of the face-to-face workshop focus on allowing participants to utilize and apply  the tools and worksheets of the Knowledge/Innovation Management Methodology through case studies, examples and application exercises.    Additionally, the course introduces new principles of KM and  summarizes  the key concepts covered in the elearning core courses and track courses, including knowledge as a commodity, and MetaInnovation. The focus is on actionable vs. theoretical concepts.Note: The eLearning Only (eLO) course takes a little longer to complete than the Face-to-Face workshop. Benefits include travel time and expenses eliminated with the eLO seminar.  

General  Knowledge Management Courses

KMA 531 Program/Project Management for KM
This course describes the technical, product, process, and administrative aspects of project management for innovation and knowledge management in organizations, and describes how homophily and heterophily diffusion function to convey innovation.

Modules and Topics:

  1. Knowledge Management / Project Management
  • Influence of Everett Roger's Diffusion of Innovations on KM/PM
  • Developing the Level 1 and 2 KM /PM Work Breakdown Structures (WBS)
  • Black Box Analysis
  • White Box Analysis
  • Black Box Analysis Social Networks
  • Social Network Map
  1. Communicating Innovations from KM/PM
  • Homophily
  • Homophily as a Barrier to Diffusion
5
KMA 537 Cultural Transformation
Culture is an organization’s defining essence, shaped by both external (environmental) and internal (vision, history, practices, processes) factors.  If our cultures are to keep pace with technological advancements and with shifting necessities for maintaining and improving productivity, then organizational cultures don’t need to merely adapt to change but to be transformed. This course covers concepts, principles and models of cultural transformation.  It also includes techniques for managing transformation, handling resistance and four common approaches to implementing organizational transformation.  [Note:  Estimated time to complete course includes an additional 4 hours for additional text reading assignments from Diffusion of Innovation, Everett Rogers].

Module Topics:

  1. Culture and Transformation
  2. Models and Patterns for Transformation
  3. Keys to Successful Transformation
  4. Transformation Process
12
KMA 545 Estimating KM Projects
Determining the cost of KM implementation can be a complex problem, involving both implementation of a hardware component and intangibles such as establishing a learning culture.  This course addresses how to project costs for knowledge-centric business transformations, presenting a practical framework for making strategic, financial, operational and technical decisions. 
6
KMA 553 KM Strategic & Operational Planning 
Knowledge Systems Engineering offers the best way to take advantage of identifying, analyzing, and diffusing knowledge for both development and implementation of strategy.  An organization uses Knowledge System Engineering Strategic Planning to apply analytically and intuitively derived knowledge toward the development of its vision, mission, objectives, strategies, and resource allocation decisions.

Topics:

  • Overview of KM Strategic Planning
  • Models for KM-SP
  • The KM/SP Event Process
  • Major Activities of KM-SP Event Process
  • Operationalizing KM Strategic Planning
  • KM-SP Self Innovation
4
KMA 561 Innovation Environment Management 
Participants will understand the importance of innovation as a target and the way knowledge management will accomplish this innovation.  Students will see knowledge as a commodity and how this commodity can be managed.  They will also see how knowledge and innovation management can be accomplished from order 2 through order 3 and beyond.  [Note:  Estimated time to complete course includes an additional 6 hours for additional text reading assignments from Diffusion of Innovation, Everett Rogers].

Module Topics:

  1. Introduction to Theoretical Framework
  2. Innovation Strategy and the Role of Knowledge Management
  3. Knowledge Manufacturing and Innovation
22

Knowledge Environment Engineering Courses

KEE 532 Innovation Environment Analysis & Design
This course will provide tools and techniques for designing and engineering an environment that will foster collaboration and ingenuity.  Course is based on concepts from Everett Rogers.   [Note:  Estimated time to complete course includes an additional 10 hours for additional text reading assignments from Diffusion of Innovation, Everett Rogers.]

Modules and Topics:

  1. Innovation Environment Analysis and Design
  • What Fuels Innovation?
  • Who are the players?
  • The Innovation Process Model
  • Innovation Diffusion
  • What Innovations are More Certain? More Uncertain?
  • How are Innovation Project Estimates Made?
  • How to Hedge Innovation Risks
  1. Innovation Environment Analysis and Design
  • Innovation Environment Engineering
  • Why Do We Do Innovation Analysis and Environment Engineering?
  • Getting Started
  • The Innovation Modeling Method
  1. Innovation Environment Analysis and Design
  • CAS Theory
  • CAS Theory Applied to Business and KM
  • Innovation Environment Modeling Language
  • Terminology and Icons
  • System Operational
  1. Innovation Environment Analysis and Design
  • IE Model Structures
  1. Innovation Environment Analysis and Design
  • Innovation Environment Modeling Process
  • How is IEM used?
  • IEM Phases
13
KEE 538 KM Software Tools
This course will provide you with Internet links to various resources that will help you engineer a technological environment, which will enable your organization to reach its goals faster and more efficiently.
4
KEE 546 Knowledge Technology Applications (Case: Portals)
Knowledge Portal Technology enable a common platform for delivery of information. They offer users a single point of access for viewing and acting upon information, personalizing each user's access based upon individual requirements and profiles.  Knowledge Portals provide the infrastructure and enabling technologies to support knowledge creation, production, acquisition, aggregation, filtering, organization, transmission, dissemination, usage and/or retention. This course covers the concepts, types and terminology of portals.  [Note:  Estimated time to complete course includes an additional 6 hours for additional text reading assignments from Things That Make Us Smart, Donald A. Norman].

Module Topics:

  1. What are Portals?
  2. Knowledge Portal Concepts
  3. Terminology
12
KEE 552 Knowledge Technology Design (Case: Portals)
So you're ready to start designing a knowledge portal. Where do you start? Knowledge Portals Design covers the principles of object oriented design, the application of use cases, common uses for portals and the steps to develop, implement and manage a portal.  This course shows how to put into practice the concepts of Knowledge Portals Applications (530EE).

Topics:

  • Principles of Object Orientation
  • Understanding Use Cases
  • Use Case Diagrams
  • Creating Knowledge Portals
  • How are Knowledge Portals Developed and Managed?
  • Implementation of a Knowledge Portal
12
KEE 560 Physical Space Design and KM
This course will describe to you the impact of physical space on knowledge processes and how to engineer that space to improve processes.

Module Topics:

  1. What is Personal Space?
  2. What Events and Concepts have Influenced the American Workplace?
  3. What is Design?
  4. What are the Key Elements to Increasing Productivity?
  5. New Trends in Physical Space Design
8
KEE 568 Social Network Engineering for KM
The social network is not the same as the formal organizational chart. In addition to official, "chain of command" communications, knowledge spreads through informal channels. Recognizing the actual, rather than the official, flow of information is essential to managing knowledge harvesting and distribution.  This course presents types of social networks in organizations, opinion leaders, social norms, strong and weak ties and mapping social networks with an emphasis on how social networks affect implementation of innovation.

Topics:

  • Types of Social Knowledge Networks
  • Strong and Weak Ties
  • Social Norms Opinion Leaders
  • Mapping a Social Network
  • Analyzing a Social Network Map
4 

 

 

Total (hrs.)*

164 +  workshop

*Course length estimates are not exact due to a number of variables.


Level 2 CKM/KE Course

Overview
You should have completed the Level 1 CKM/CKEE eLearning course before starting this project.  The topics there provide the concepts and background you will need to present your level 2 certification project most favorably. The goal is that you will apply the KM/IM method and tools to an actual KM project. The KM Level 2 Certification Project is the basis for earning Level 2 KM Certification.  It is designed to demonstrate your understanding of the Level 1 subject matter covered in the Level 1 CKM/CKEE Knowledge Management course. In completing and documenting your project, you will follow the eKC Knowledge Management/Innovation Management Methodology and use the prescribed Worksheets. The Level 1 Program provided you the opportunity to see and use the eKC KM/IM Method applied to various case studies.  Your Level 2 KM Certification project will build on that experience.

In this course you will extend your professional development to include adapting economic tools and measures to improving knowledge systems within organizations. The Level 2 KE program provides an overview of the level 1 KM/KEE program from an economics perspective with specific emphasis on measuring organizational performance.

KME 600 Introduction to Level 2 KM Program

This course describes the difference between Level One and Level Two Knowledge Manager programs and provides an understanding of the Level 2 Certified Knowledge Manager project objectives.

KME 601 Economics Overview
This course describes the parallels between economics and knowledge economics, describes cost benefit analysis and how it applies to knowledge decisions, defines basic knowledge economics terminology, describes how to differentiate between value and cost, and identifies the three factors of production and explain how they relate to knowledge.

Topics include:

  • Economics is not just about Money
  • Model Building
  • The Economic Approach
  • Knowledge is the Life Blood of an Organization
  • Economics 101
  • Supply and Demand
  • Value and Cost
  • The Economic Purpose of Firms
  • Market Systems
  • The Three Factors of Production
  • The Economic School of Knowledge Management
  • Knowledge Economics Terminology
KME 602 Introduction to Knowledge Economics
This course covers knowledge economics, knowledge management economics, and the economists who influenced its development as well as describes a knowledge production function.

Topics include:

  • Knowledge Economics Origins
  • Knowledge Economy
  • Knowledge Production Function
  • Knowledge Markets
  • Knowledge Systems and Processes
  • Knowledge Diffusion and Usage
  • Production Systems and Functions
KME 603 Knowledge Production Function
This course explains how to identify a knowledge production system, distinguish between level 1, 2, and 3 production functions, provides examples of how to use a production function on knowledge, explains why the brain can be represented as land in economics, and gives an example of a system that generates non-money based profit.

Topics include:

  • Technological Knowledge Production
  • Knowledge Capital
  • Economic Entities
  • Two Types of Knowledge
  • Technique Choices
  • Level 2 & 3 Knowledge Production
KME 605 Knowledge Management Economics Interventions
In this course you will learn the role of a knowledge manager and identify the primary knowledge management economic interventions. Included are three types of interventions and an explanation of how interventions can have unintended consequences.

Topics include:

  • Knowledge Manager Role
  • Knowledge market Interventions
  • Developing Interventions
  • Does the Intervention Work
  • Examples of Intervention
  • Reducing Learning Curve Costs
  • Effectiveness of KME Interventions
KME 606 Knowledge Econometrics and the Impact of KME Interventions
This course describes knowledge econometric tools and the impact of KME interventions using knowledge econometrics.

Topics include:

  • Economic Cost/Benefit Analysis
  • Rate of Innovation
  • Learning Curves
  • Diffusion Curves
  • Impact of Interventions
  • Speeding up the Rate of Innovation
  • Reducing Learning Curve Costs
  • Compressing Diffusion Curves
  • Critical Mass
  • Improving Decision Making
  • Knowledge Quality Control and Assurance
  • Other Knowledge Quality Criteria
  • Knowledge Technologies
  • Computer-based Knowledge Technology
KME 607 Cultural Transformation Using KME
Here we identify the techniques of KME cultural transformation.

Topics include:

  • Cultural Transformation using the Economic Approach
  • Focus on the Opinion Leaders
  • Using Utility Function Analysis
  • Utility Function Analysis Case Study
KME 608 Communities of Practice using KME
This course describes the analysis of communities of practice form a KME perspective. This section will uses a case study to describe the application of a KME perspective to an internet based Community of Practice. The case being presented is the result of a study performed by the eKnowledgeCenter under contract for the U.S. Army. This is presented to demonstrate KME perspective as applied to a Community of Practice and is not in any way meant to infer U.S. Army endorsement of the study and its conclusions.
KME 609 Knowledge Portals Using KME
Here we identify the KME approach to portal development and review a case study for a knowledge management economics tool development project.

Topics include:

  • Technology and KM Economics Technology
  • Knowledge Management Economics Portal Requirements
  • Invention Stage
  • Invention Diffusion Stage
  • Quality Assurance and Control
  • Innovation Stage
  • Knowledge Assessment and Valuation
  • Knowledge Stock Management
  • Embodied Knowledge Management
  • Knowledge Management Economics Portal Design
KME 610 Knowledge Networks Using KME
Explanation of the dynamics of knowledge networks.

Topics include:

  • The Social Network Module
  • The Effectiveness of the Knowledge Network
KME 620 KM Level 2 Certification Project
The KM Level 2 Certification Project is the basis for earning Level 2 KM Certification.  It is designed to demonstrate your understanding of the Level 1 subject matter covered in the Level 1 CKM/CKEE™ Knowledge Management course. In completing and documenting your project, you will follow the eKC Knowledge Management/Innovation Management Methodology and use the prescribed Worksheets. The Level 1 Program provided you the opportunity to see and use the eKC KM/IM Method applied to various case studies. The goal here is that you apply the KM/IM method and tools to an actual KM project.

Objectives:

To show you:

  • understand the key concepts and terminology of the KM Method
  • have demonstrated use of the self-innovating KM Method worksheets on an actual KM project
  • are able to explain the concept of managing and innovating knowledge from a KM perspective in a project narrative
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